Thanks so much for your support and we look forward to delivering your fresh produce order.
Please note we are unable to give you an exact Home Delivery time as logistics are dependent on the volume of orders, traffic and weather conditions. Basically a myriad of factors that are out of our control.
We always do our best to get your order to you as quick as we can on the day of your scheduled delivery.
Please check your confirmation email, the Shipping & Payment Method on your Tax Invoice will indicate the days we deliver to your area.
Please check your MWM Account or confirmation email for the time you placed your order to see if you made cut off. You can also log into your account and check if your order is shipped on the day of your scheduled delivery.
Local Deliveries are made by our Team. If you need further information regarding your delivery please call after 10am on the day of your delivery on 03 5231 2907. We will not have this information until all trucks are loaded and on their way. Even then we will only provide a guesstimate as an unforeseen delay might occur.
If your delivery is Melbourne Metro or has a notation of Region 1, 2 or 4 please call Cold Xpress after 10am on the day of your delivery on 03 9544 5000. You will need to quote your Tax Invoice number which starts with MWM-0000, not your order number. The staff of MidWest Meats take no liability for the information supplied by Cold Xpress.
If your order is being delivered by our Cold Chain Logistics Couriers Cold Xpress you will receive a text notification on the day of delivery, and another when the order has been delivered. Please do not reply to these texts as they are automated.
Apologies, during periods of high demand your order may be delivered outside of our advertised home delivery target of between 8am & 6pm. We ask for your patience when expecting a home delivery as once vehicles are en route many factors can come into play that effect the actual time of delivery. Like any home delivery please prepare for its arrival. If your property is hard to access or you have hindrances that may effect delivery, this should be have been noted on your order. Once the order is on route it can be very hard to contact Drivers as they are constantly in and out of vehicles or may be out of mobile service in some areas.
We ask for your patience and understanding when expecting a Home Delivery. We understand it is exciting and you do not wish to wait around.
It takes many hard working people to bring a beautiful farm fresh order to your door. We appreciate when possible that you give them a friendly wave of appreciation, especially when your order is a little later than expected, as this generally means the Driver has experienced obstacles and had a very long tiring day. Kindness is always appreciated
Absolutely, to make changes to your order after is confirmed will require the assistance of the ONLINE TEAM via email.
We will require information regarding your payment method.
- Credit Card additions will require the CVV on the credit card used for the initial order to be emailed to the online Team.
- PayPal customers will receive an invoice detailing additions.
- ZIP customers will be required to make additions via PayPal or Credit Card (advise via email all credit card details)
- Changes can only be made prior to 2pm on your order cut off day.
DAY ONLY & WEEKEND DEALS cannot be added to existing orders as deals. You will need to re order these items on a new order.
TO PROCEED WITH A AN ADDITION PLEASE EMAIL REQUIRED ITEMS with Payment Method details as per the above.
If we do not receive payment method advice with the request the additions will not be made.
Changes to orders cannot be made after delivery run cut off or during periods of peak demand such as Christmas, Easter & Lockdowns.
Changes cannot be made through the store, you will be referred back to the online team.
Changes to orders will require payment to be made at the time of the change via your payment method for the original order with the exception of ZIP payments.
Orders will not be updated until payment has been confirmed.
If you change your order after it is confirmed itt will not change service and shipping costs.
However, if you wish to cancel your order and re submit that may effect service and shipping costs.
You can request cancellation via email. Please note refunds are processed through the payment Gateways and the time taken is at their discretion.
Orders cannot be cancelled after the order cut off time or after your order is shipped.
You created an order and something went array when processing your payment.
If you are a Registered User, please go to the LOG IN page.
Log in using your username and password. Simply scroll down to your previous order (s).
CLICK ACTION to re order, this will take you back through the checkout. You can make changes to your order at this time.
Registered Users are customers that created an account with a log in prior to placing an order.
ONLY CONFIRMED ORDERS ARE PROCESSED FOR DELIVERY.
PRICES AND AVAILABILITY ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED.
Click here for our: Delivery Schedule which outlines when we deliver to you.
Let us know if you have a special occasion like a large family gathering or party and require an alternate delivery time and we will do our best to work with you.
You can always ring the store during business hours or speak with the Online Team on the ONLINE WEBSITE CHAT if you have a meat emergency!
We can only make changes to confirmed orders during business hours prior to 4pm the day before delivery and 4pm 48 hours prior to delivery for Melbourne Metro & Region 1, 2 & 4.
Your order will be individually cut and packed by a Senior Butcher. Our service is custom, every order is unique.
We are not providing you with pre packaged factory produced goods, we are supplying farm gate artisan butchery, therefore meat and poultry sizes can vary seasonally.
This is the reason your produce will be fresher, tastier and exceptionally wholesome.
What will be supplied as per description is the weight of meat you receive. Meats and fresh produce must be supplied by weight as specified by Weights and Measures Laws in Australia.
We will supply what is in your order but please note when your Butcher prepares your order he will honour the weight and the produce.
For example, if you order 500g of Chicken Breast, you will receive 500g of Chicken Breast. However, when you order 2 X 500g Chicken Breast the Butcher will supply 1kg of Chicken Breast but the weight on each tray may slighter differ, however the total weight supplied will be 1kg. Not all chickens have an exact 250g or 500g chicken breast. As weights and sizes vary weekly, item numbers per each, 500g or per kg are only an approximate. We sell by weight not per item We have used chicken as an example however, this will apply to all other meats.
We do not recommend splitting orders, however that is a decision for you and really depends on what you are ordering. The reason we do not recommend splitting orders is that for example 1kg of Chops may have 7 in a pack and you cant spilt half a chop.
We give 100% when preparing online orders and use our 70 years industry experience when preparing your produce, however if you want something special, simply add a note in the Additional Info Box at checkout.
You've spent ages compiling a cart of country fresh produce, however you'd rather process your payment and confirm your order at a later date. Can you save your cart?
Yes, as long as you've logged in as a registered user whilst compiling your cart. Your cart can be located in your user ACCOUNT history.
Once you proceed to checkout and confirm your cart it will become a CONFIRMED ORDER and can be found in your account history under ORDERS. This allows you to re order the same produce at a later date.
Please note until a cart is a confirmed order produce price and availability is subject to change.
If you re order a previous order, you can make changes or add weekly specials.
To save your cart, please log in or create a registered user account on the top menu my clicking MY ACCOUNT.
Check that your cart is in your cart history prior to vacating the site.
Produce is sourced from our OWN FARM & local farmers within a 100km radius of the store.
Most produce is sourced direct from local farmers in our local area, which is classified as The Western District.
We supply exclusive Branded meats that come from further a field.
We also stock FARMGATE produce, which simply means produce made on farm by artisan farmers.
We have been dealing with the same suppliers for over 40 years, please go to our ABOUT section of the website for a more comprehensive outline of our ethos and supply chains.
Your credit card information is safe when you purchase online from MidWest Meats.
We do not store your credit card information.
When you checkout from our online store, your credit card details are securely passed to the eWay payment centre using state of the art 128 bit security encryption. This means that other people cannot intercept your transaction to "steal" your details.
You will notice the "padlock" icon in your browser window during the checkout process so that you are assured that this is a secure transaction.
It is always best to do this during business hours with our ONLINE WEBSITE CHAT TEAM
If you can't remember your username or password out of business hours, just go to www.midwestmeats.com.au/login then click on "Forgot your password" or "Forgot your username".
You will be prompted for your email address used to register with us and then a reminder email will be sent to you.
You can then login or reset your password as applicable.
You can also access the "Forgot password" or "Forgot Username" buttons during the checkout process.
You do not need to register with us in order to purchase. You are free to order at checkout as a Guest User.
In order to deliver your order, we require your email address, full name, invoice and/or shipping address and phone number.
You may find it more convenient to register with us if you intend making regular purchases - which of course we hope you will!
Registered users will also be able to build a cart over an extended period of time.