Eat healthy, locally farmed produce, its simple & easy to get a MidWest Meats order to your door!
What time is my order arriving?
- We deliver between 6am & 6pm on the scheduled day of your delivery
Please consider logistics are dependent on the volume of orders, traffic, weather condition and basically a myriad of factors that are out of our control.
What day is arriving?
Please check the Shipping & Payment Method on your Tax Invoice, it will indicate the days we deliver to your area. Please check your account or confirmation email for the time you placed your order to see if you made cut off. Cut off time is always 4pm but may vary in lead days according to your area. This information can be found on the Home Delivery website page.
Tip: You can also log into your account and check if your order is shipped on the day of your scheduled delivery.
Local Deliveries including Geelong, Bellarine & Surfcoast
These areas are serviced by our Team | Need further information on the day your delivery? Please note we are unable to give you an exact Home Delivery time on our local delivery runs, however we head out nice and early to meet our delivery time window.
You are welcome to call the store after 10am on the day of your delivery on 03 5231 2907.
Email requests for times will not be responded too as the Online Team work from the farm and do not access to this information.
Melbourne Metro & Vic Regional (excluding the above)
Our courier runs provide tracking in the form of an SMS the day prior to delivery. The Live tracking includes a photo of where they place your box.
If your delivery is Melbourne Metro or has a notation of Region 1, 2 or 4 Be Cool Couriers will provide tracking directly to your mobile phone. If you do not receive tracking and are concerned please shoot us an email and we will endeavour to contact the courier. However, this can only be actioned during business hours. Tracking is sent the evening prior to delivery and is live!
What is contactless Home Delivery?
Our service has been contactless since we started our online home delivery Butchery over 7 years ago. There will be no contact between the drivers and your person or your property. Will the Driver ring the door bell? Most likely not due to COVID-19, however if you leave a note in the additional information box we will pass it on. Please note it is at the Drivers discretion and what they feel comfortable with.
What if I'm not home?
No problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).
Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.
Apologies, during periods of high demand your order may be delivered outside of our advertised home delivery target of between 8am & 6pm for all runs, this is very unusual.
We ask for your patience when expecting a home delivery as once vehicles are en route many factors can come into play that effect the actual time of delivery. Like any home delivery please prepare for its arrival. If your property is hard to access or you have hindrances that may effect delivery, this should be have been noted on your order. Once the order is on route it can be very hard to contact Drivers as they are constantly in and out of vehicles or may be out of mobile service in some areas.
We ask for your patience and understanding when expecting a Home Delivery. We understand it is exciting and you do not wish to wait around.
It takes many hard working people to bring a beautiful farm fresh order to your door. We appreciate when possible that you give them a friendly wave of appreciation, especially when your order is a little later than expected, as this generally means the Driver has experienced obstacles and had a very long tiring day. Kindness is always appreciated